Privacy Policy

Last Updated: December 2024

At Parot Condu Moving Services ("we," "our," or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website parotcondu.media or use our moving services.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Name and contact information (email, phone number, address)
• Moving details (current and destination addresses, moving dates)
• Payment information (processed securely through third-party providers)
• Communication records (emails, calls, chat messages)
• Emergency contact information
• Insurance and liability information

1.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our site
• Referring website information
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information for the following purposes:

• Providing moving and storage services
• Processing quotes and bookings
• Communicating about your move and our services
• Processing payments and managing accounts
• Improving our services and website functionality
• Sending newsletters and marketing communications (with consent)
• Complying with legal obligations
• Protecting against fraud and security threats

3. Legal Basis for Processing (Canada)

Under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), we process your information based on:

• Consent for marketing communications and non-essential services
• Contractual necessity for providing moving services
• Legal obligations for record-keeping and compliance
• Legitimate interests for business operations and security

4. Information Sharing and Disclosure

We may share your information with:

4.1 Service Providers

• Moving crew members and subcontractors
• Storage facility operators
• Payment processors
• Insurance providers
• Technology service providers

4.2 Legal Requirements

We may disclose information when required by law, court order, or to:

• Comply with legal processes
• Protect our rights and property
• Ensure safety of our employees and customers
• Prevent fraud or illegal activities

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing services
• Comply with legal obligations (typically 7 years for business records)
• Resolve disputes and enforce agreements
• Meet insurance and liability requirements

6. Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Withdraw consent for marketing communications
• Request deletion of information (subject to legal requirements)
• File a complaint with the Privacy Commissioner of Canada

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic and performance
• Provide personalized content
• Enable social media features

You can manage cookie preferences through our cookie banner or your browser settings. Please see our Cookie Policy for more details.

8. Data Security

We implement appropriate security measures to protect your information:

• Encryption of sensitive data in transit and at rest
• Secure payment processing through PCI-compliant providers
• Regular security assessments and updates
• Employee training on data protection
• Access controls and monitoring systems

9. International Data Transfers

Your information may be processed in Canada or other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers in compliance with Canadian privacy laws.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

11. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children without parental consent. If we become aware of such collection, we will take steps to delete the information.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes through our website or direct communication. The updated policy will be effective when posted.

13. Contact Information

For questions about this Privacy Policy or to exercise your rights, contact us:

14. Privacy Commissioner Contact

If you have concerns about our privacy practices, you may contact the Privacy Commissioner of Canada: